Retail Excellence – Sibu Session

• Date: 27 – 28 July 2026
• Venue: Starlink Hotel, Sibu
• Fee: RM 1,700 per pax (SST Excluded)
• HRD Corp Claimable Course

Course Overview

• A 2-day practical training program on Retail Excellence designed for frontline store teams
• Covers service mindset, customer communication, complaint handling, store operations, and cashiering
• Suitable for store supervisors, senior cashiers, cashiers, store assistants, and retail team leads
• Helps retail teams deliver a consistently excellent customer experience on the shop floor
• Combines real store scenarios, hands-on practice, and peer learning
• Designed to build pride, accountability, and operational know-how at every level of the store team

Key Benefits

• Develop a genuine customer-first attitude and service mindset
• Improve communication and complaint-handling skills in real retail situations
• Apply visual merchandising and housekeeping standards for a better store presentation
• Manage cashiering transactions accurately and efficiently
• Strengthen teamwork, ownership, and store culture across all staff levels
• Equip supervisors and team leads with practical floor leadership skills